New York Sports Club in Boston

Update 4/15/25: After 5 weeks with no hot water in February and March we are now on week 4 with No towels at all. It is certainly inconvenient to carry them back and forth, but the lack of communication around these issues has been extreme poor.. no emails or updates on the website the last 2 weeks and when you ask a person at the desk they say they don’t know or “probably a week or two”. This, combined with dozens of broken lockers and mold around the soaps and on the shower ceilings leaves me very disappointed in how this gym is run. I stay due to the location, but may look for other options. ——/ It is generally fine, and has ok equipment, but I am here tonight and once again they ran out of all towels.. for machines, showering.. no towels. Really not an ok issue for a gym and this time it messed up my plans to work out before meeting folks for dinner. Some staff are helpful, but others are rude. One guy comes in the locker room most nights at 8:50pm and yells “5 minutes! and generally seems annoyed and angry. It would be nice if they stayed open a bit later 10pm weekdays and 8pm weekends would be helpful

Tons of machines are broken and they don’t fix them. About half the treadmills are broken and don’t work. Also they have screaming kids here a lot of the time. Why are children at a gym you might ask? So they can ruin the pool. Do better.

There are eight working treadmills here - which are all over 20 years old. Another dozen have been sitting there FOR OVER A YEAR with signs saying "we are working on this" but no repair activity ever seen. Lines of folks waiting every day for those who like to scroll on phones while they walk for an hour. Absolutely ridiculous. Another pet peeve is the custodian mops the entire locker room and showers every weekday at 5pm the very busiest time - really??

This is a bad gym. I only go there because it is the closest to my house. The machines are rusty, the locker rooms are always dirty, the towels are small and washed out, the showers are very dirty, there is not always hot water, there are some insects and mold, the pool is rusty, the sauna is cold.

Mediocre gym with extremely shady billing practices. I used the Prudential Center location in May/June 2023 while in Boston for a 6-week contract. I agreed to a month-by-month membership, to be canceled in mid-June ahead of the July billing cycle. At the end of my contract I confirmed cancellation in person at the front desk of that location. However NYSC/BSC have continued to charge me $74.99 monthly as of April 2024. The gym itself was fine, often crowded, and sometimes lacking hot water. The business practices however are poor and very underhanded.

Great gym overall. Been coming for a few months now and have had an excellent experience. The trainers and management are professional and helpful, and over my short time I’ve seen continuous improvements with cleaning staff, equipment, and A/C. The contracts put into place by the actual NYSC business can be a little dodgy, but the staff at this location helped me understand the fine print to the point where I’ve had no problems with my membership/billing.

Update 4.20.2021- BSC added an option from their APP that is awesome! One can book a time for a swimming lane reservation 'Pool Reservation' and proceed up to 2 weeks in advance. In addition, if one needs to cancel because of a personal or professional schedule change, there is also the option to do so, freeing that time frame for other Member to use the time to make his or her Pool Reservation. Click on Find a Class and it will take you to Pool Reservation! When the Club reopened, I went to visit at the end of August 2020 to see what measures were taken to ensure the safety of the Members who wanted to go back to the Gym or the pool. I liked the automatic take of each member's frontal temperature, the questions asked at the desk and the obligation to wear a mask while in the premises. I went back the next day to swim at the pool and have been 5 x week since. I feel very comfortable and safe in this location with the pool restrictions and the very frequent cleaning of the pool & the locker area and, as I noticed, in the gym area as well. Thumbs up to BSC Boylston for having put that in place and for keeping it safe that way. In addition the team working there has always been very welcoming. Gerard Riveron since my last review, the Club has successfully put in place a reservation rule to swim. One can just call a day before of stop by the desk to reserve a swimming lane for a 30 minutes swim at a specific time. This allows to enforce the limitation of 3 swimmers only at the same time in the pool area, each in his or her own swimming lane. Bravo !

I thought about giving this location 3 stars, as I'm still a member and get value from it, but decided on 2, because I'm actively looking at alternatives, and plan to cancel my membership when I find one that suits me. BSC corporate is predatory in the way they handle their customers, and the contracts you sign with them. You can read the other reviews to see people's experiences with contracts here, but basically, read every word of your contract, don't lose it, and put important dates from the contract on your calendar right away. Moving on to this specific location: The good: - There's a turf area that anyone can use with TRX straps, platform boxes for box jumps, and a couple weighted sleds - There are kettlebells and medicine balls available for general use - There's a pool - There's a dry sauna - All the standard weight and cardio equipment you'd expect from a standard gym is available. - The personal trainer I'm working with is the best I've ever worked with. Can't speak for the other trainers, but from what I overhear, they seem competent. The bad: - They need way more squat racks and benches in the dumbbell area. Peak hours are terrible - I wanted to downgrade my passport membership to a standard one location membership, but was told that this location now only sells the more expensive passport memberships. - They don't sell personal training sessions. They sell personal training "memberships". You're committed to a certain number a month, and if you don't use them, they don't roll over. The most you can do is "pause" your membership. You also are unable to change the charge date of this "membership" once it starts. The ugly: - The men's locker room isn't very clean, and the showers can be particularly bad. On a few occasions, I've seen the same band-aids on the shower floor for a few days straight; it's really gross. - The sauna has a strict no smart phone policy, so you don't have to be paranoid of some creep taking pics of you, but the policy is NOT enforced. - The manager, Andrew doesn't want to hear about customer issues, and won't do anything to resolve them. - This place has long struggled with theft. A year or so ago they had a sign posted suggesting people get better locks, because thieves were picking simple locks. A couple months ago, someone had a very expensive jacket stolen from the locker room. I don't blame this location for that, because that customer decided to take the risk of hanging a very expensive jacket in the locker room, with no cameras. What I take issue with however, is the manager's reaction. He decided he was fed up with hearing about customers complaints about theft, and decided to just ban everyone from hanging up their jackets, period. He posted a sign, saying jackets must be crammed in their relatively small lockers with the rest of your belongings. When I asked him if he could change that policy back, and let us decide to take that risk, because I don't want to cram my jacket into those tight lockers, he just said "no, I'd rather have this conversation than have to deal with that". (He repeated this sentence 4 or 5 times during this conversation) I asked him if he could implement a coat check, or even add a coat rack to an area with cameras (both very simple solutions they're capable of), but he refused. He doesn't want to spend the effort. While I had him, I mentioned some of the other problems I just wrote about. (People bringing smartphones into the sauna, dirty/broken showers, etc). He got increasingly agitated, and told me what their "policy" was, and ignored the fact that it wasn't being enforced. At the end of the conversation, in a huff, he told one of his employees to remove the remaining coat hangers from the mens locker room. Was he trying to spite me? NOT ONCE in this entire conversation did he so much as apologize for the inconvenience. It was utterly bizarre. Looking at the other reviews posted here, it looks like I'm not the only one that's had an experience like this with him.