North Suburban YMCA in Woburn

I enjoy the gym, swimming pool, and all the community this place has to offer! I could’ve given five stars. But there’s something odd with the staff when it comes to dealing with bullies in the court. We play badminton once a week in the court. But occasionally, entitled teenagers start playing basketball during the badminton time. Even though we politely request them, they act rude and often times bully them. There have been occasions when these kids say inappropriate things (court is largely Asians and south Asians). The management does nothing. Few of these kids have now learned a great deal from Twitter/X that it is okay say offensive things to Asians

This gym needs to change, there is no parking, there is way too many people, ladies at the front desk make you wait to scan every single time knowing we come here every single day. Little kids taking up treadmills & areas there not prohibited in. Customer service is absolutely horrible

Parking is horrible as people don’t park between the lines which causes for free spots to be unable to be used. You have to wait 10 -15 minutes for treadmills to open up or even weight machines as it’s so packed.

It has a great range of classes, equipment and facilities, but not enough for the membership. I canceled my membership and they keep charging me the monthly fee. have been calling for the last month for a refund of two months and the membership person has not called me back.

Communication with this establishment is almost impossible. No one answers the phone. No one answers emails. I've been trying to contact them for over a month. I'm not physically capable of going to the Y so i'm relaying on their costumer service which has been frustrating to get in contact with. Especially since i'm still paying monthly for a service i cannot use. Some YMCA's let you cancel memberships online but this one doesn't so take that in mind when you sign up.

The YMCA swim program for toddlers is absolutely fantastic! My 2-year-old has been thriving in this environment, and it’s clear that a lot of thought and care go into the program. The facilities are always clean, well-maintained, and inviting, which makes every visit comfortable and stress-free. The instructors are truly the heart of the program—they’re informative, friendly, and approachable. They do an amazing job of making the kids feel at ease while also teaching them valuable skills in a fun and engaging way. I’ve been so impressed with how they balance safety and fun, ensuring that every child feels confident in the water while learning foundational swimming techniques. My child looks forward to swim class every week, and as a parent, it’s wonderful to see them enjoying the experience and progressing so quickly. I highly recommend the YMCA swim program to any parent looking for a welcoming, high-quality introduction to swimming for their little ones!

This place is great. Get to play basketball with my homies everyday. I like how they schedule out their open gym so i know what time i could play basketball. The only thing that i think they could improve on is the courts are a little dusty

By far the worst YMCA around here. They don't cancel memberships despite multiple requests and continue to charge my credit card. They don't answer emails or phone calls. There is no online option to cancel memberships or remove the credit card. Worst customer service.