Baystate Medical Practices - Adult Medicine - Wilbraham in Wilbraham
2344 Boston Rd, Wilbraham, MA 01095, United States
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Michael McCool is the best. He is caring and thoughtful and takes time to listen.
Ashley is the best! I was having a very hard time getting a cardiac rehab appointment through my new cardiology office. I contacted Baystate Medical (my primary is there) and she was so kind and understanding. She did not make me feel like she was annoyed. Because of a call Ashley made, I got an appointment two days later. This was something she didn't have to do. It was up and above! She truly cares about her patients and I wish everyone in the medical field could be the same. I'm so very grateful.
Dr McCool is amazing! I struggled for two years to get a doctor to take my neck pain seriously. Had they ordered an mri, they would have found that I have severe spinal stenosis in my neck. Dr McCool got the ball rolling and within a month or so, I received my first injection. I was a semi-professional athlete and ran 6 Ragnars and played ice hockey up until last year. My quality of life has diminished as I am now fully retired from sports and running due to my neck, but Dr McCool has been kind and professional, taking seriously so I don't lose more of what I enjoy....simply living day to day life. Thank you Dr. McCool!
Prompt , great dr and staff. I feel listened to and glad I have them as my primary. Dr Kanell refers when he feels its necessary and appropriate and he’s been on top of it. Great team to work with.
They started off great...but have become too big and busy. I have been a patient for years now. My doctor left the practice and I was passed around by the other physicians for a while and eventually given to a nurse practitioner. I have been very sick two times since becoming pregnant...including a fever and strep and have not been able to get in with ANYONE at anytime. I just speak to nurses and assistants over the phone who are helpful and kind, but sometimes you just need to be seen...I have had to go to a walk in clinic a few times almost 45 minutes away to get treated this year.