Beyond Pools, Inc in Westfield

We are extremely disappointed with our experience with Beyond Pools. We had several issues while dealing with them. The pool was poorly installed and completely misaligned with property. They pitched the pool wrong creating serious drainage issues. Their GC smelled of marijuana and appeared under the influence on the job. The sealer they did on the concrete around the pool was done incorrectly, resulting in a swirl appearance around the whole patio. The company did correct this one issue after several months of phone calls and emails. Overall the workmanship was sloppy and the surrounding area was left a mess. We have come out of pocket thousands of dollars to try to correct the issues we were left with from this company. When we voiced our concerns we were met with combativeness and an unwillingness to take responsibility. In fact owner was swearing and yelling during the telephone conversation that he initiated to try to find a resolution. The lack of attention to detail throughout the process was beyond frustrating. For the amount of money we spent, we expected a high-quality result but were left extremely disappointed. I would not recommend this company to anyone. If you’re investing in a pool, do yourself a favor and choose a company that takes pride in their craftsmanship and service.

If you need a pool renovation Beyond Pools is the company for you. Kevin and his team took our 60 year old pool and transformed it into a fresh new look. I knew a little of what I wanted, but I find it difficult to visualize. He explained what I needed to do and why. He took into consideration what I could afford, but also what would look right. He and his teams work ethic are impeccable. They are hard workers and do their craft as if you were part of their family. My husband is a former shop teacher and values good craftsmanship. Kevin’s team has this quality. We are looking forward to enjoying the work Beyond Pool has done for us. Marty and Gail Kibbe

Outstanding local company. We switched to Beyond last year for our liner replacement and couldn’t be more happy with our decision. It feels good to support a family company that is responsive, accountable, and goes above and beyond to get the job done. We’ve since moved from a different company to beyond for our pool servicing. 10/10.

We have had and continue to have an amazing experience with Kevin, Casey, and the entire team at Beyond Pools. We contracted with them to do a pool renovation this winter/spring and we were hoping to have everything done in time for our son's graduation party. Kevin and his team were amazing and everything was done in the time we had hoped. We really liked how honest and transparent they are about their process and how they helped us work our budget to our best advantage. Kevin is a great communicator and kept us updated on progress and challenges with our project. He was also terrific about coordinating with the contractors and landscapers who were working on a new deck and surrounds all at the same time. The Beyond team was extremely hardworking, careful, and professional. The guys worked hard and were always super pleasant and tidy. Even with an ongoing project that spanned a few months, our yard and pool always looked put together and clean and we appreciated that. Now that our pool is finished and looks amazing, we are using Beyond for their weekly service and it is terrific--reliable and a quality job done every week. We 100% recommend Beyond Pools for whatever pool project you may need!

I wanted a small, local business to replace my pool liner. I chose Beyond Pools and now feel like I hit a home run. Kevin & Casey were honest and informative, and their entire crew was friendly, efficient and professional. They did a fantastic job in minimal time. Highly recommend Beyond Pools

My dream pool is now a reality! Working with Beyond Pools was very easy from start to finish. I highly recommend them if you are thinking of building a swimming pool. We had just moved to a new State and I wanted to get an evaluation on this new property and if a pool could be built on it, where would be the best place to put it, and if any noticeable concerns might raise our budget. After calling a few other companies and getting very little help or guidance or even a return phone call in some cases, Kevin at Beyond Pools not only returned my call but met me at the construction site within a few days to give me a quick evaluation. After speaking with him and seeing pictures of his work online we decided Beyond Pools was who we wanted to build our pool with. They were very upfront and realistic with their pricing which I greatly appreciated. A reasonable down payment held our spot and then the payments were due after certain steps were completed throughout the building process. Kevin and Casey designed our pool which is a 16x36 rectangle with a 7x12 tanning ledge (4 inches water depth off of the first stair), 4ft narrow entry stairs, 10.5 flat shallow end for basketball/volleyball plus a swim-out bench in the deep end (15,700gal), Liner is Merlin "Island Beaches". My pool was built by Ashley and her crew (Chantelle, Andre F., Andre, Ruslan) with Kevin’s oversight. They were very professional, friendly, and meticulous in their work. Ashley did a great job supervising the worksite, her teammates, and other sub-contractors. If I had a question she answered it so I could understand the process and she really got how special it was for me and my family to finally have this pool built. When the pool was completed and filled with water and all the systems set up Casey came and gave a very thorough tutorial on how to take care of the pool which was extremely helpful and informational. We had extra work on our shed done by the electrical subcontractor (JSN Service) and were super happy with their work on the pool equipment and shed. We were putting the pool equipment next to the shed so it made sense to put power to it simultaneously. The concrete subcontractors (Northeast Concrete) also did an amazing job of the brushed concrete around the deck, just the right amount of brush to make sure no one slips but it doesn't tear up your bathing suit when sitting on edge of the pool. I had done a lot of research over many years and this is everything I could ever want in a pool and more! It is a little piece of Caribbean Paradise in my backyard and great fun for our family and friends! Thank you to everyone at Beyond Pools!

Installing a new in ground pool can be stressful at times, but Kevin and his team at Beyond Pools were the most patient, respectful, and thorough team. From the beginning, they were able to create our dream pool with a very reasonable price compared to competitors. We can’t say enough good things about Beyond Pools! They were reliable, honest, and always willing to answers questions, and provide us with the best advice since we were new to the in ground pool process. As a new pool owner I was nervous about the day to day operations of the pool and its cleaning. Casey quickly eased my worries with a personalized and thorough guide for the maintenance and operation of our equipment. Highly recommend Beyond Pools!

If you are looking for a pool company that does quality work, a staff that is fantastic to work with (Kevin and Casey), and employees that know exactly what they’re doing, then, Beyond Pools is who you need to call for your next installation. Whether it is a new pool install or a new liner, like I had, the job was done perfectly and on time. Thank you Beyond Pools for a “summer of fun”! 👍