Roots Aquatics and Fitness Center in Westfield

We enrolled our son in swimming classes at the only schedule that worked for us. It was a great experience he had adjusted well, was making progress, and developing discipline. However, he was suddenly and arbitrarily removed from the class without a clear explanation. Now, we re unable to secure the same schedule again, which has been very disappointing.

We LOVE! roots. Weve been taking our 2 kids for lessons since they were 6 months old. My son Alex has been with Coach Nora this session and is doing great! And my daughter Willow is with Coach Reese, who has been so patient with my stubborn girl. Everyone weve had for coaches has been so kind. And they all remember us from the baby classes and truly seem to enjoy seeing the progress!

We love Ms Nora she is wonderful with our son for his private lessons !

We have loved our swim lesson with Ms Jenn! It is our favorite day of the week.

My son loves his swim lessons with Ms Jenn we brag to everyone about how great this program is!

My son loves Coach Sam! He is great with him and learns a lot.

Swim instructor, Mr Nick, is amazing with the little ones! He taught my daughter when she was younger and is now teaching my son (who is definitely more difficult than she was!) He is so patient with the kids and understanding and likes to have fun while still teaching them all they need to know! Highly recommend Mr Nick and Roots swim in general

Our son has coach Kat and she is fabulous! We have a rough time transitioning when it comes to new people, but she was able to connect with him the first class over shared interests. Now he loves going and looks forward to seeing her every week!

We have been here for several years, and the team that Jenn has created is exceptional. They are brilliant with little ones, and kids are more and more confident as swimmers each year here. The Roots Team is accommodating with kids health, family schedules, etc. Sam and Jordan are great! Also, huge shout out to Alli and Abdul as the best faces you could see when you walk in the door - such a welcoming crew!

Roots is a great place for your kids to learn to swim! Our daughter has been attending lessons since she was 3 months old, watching her skills and confidence grow has been so rewarding for us! Recently she moved up into a new class, she was very nervous at first to be in the pool area/ water without mom or dad, Ms Lacy and Coach Sam went above and beyond to help her gain her confidence back! Thank you both so much!

We ve had an amazing experience with Ms. Colleen as my sons swim instructor and Ms. Bella as my daughters! From the very first lesson, Ms. Colleen made my son feel comfortable and confident in the water. Her teaching style is patient, encouraging, and personalized to fit his individual pace. I ve seen such progress in a short time he s not only improved his swimming skills but also gained a real love for the water. We are so grateful for the positive impact Ms. Coleen has had on his swimming journey. We are so grateful for Ms. Bella and the incredible impact shes had on my daughters swimming skills! From the very beginning, Ms. Bella created a warm, welcoming environment that helped my daughter develop a love for the water. Her teaching style is both patient and motivating, and my daughter has made incredible progress under her guidance. Ms. Bella truly tailors each lesson to my daughter s needs, making it both fun and effective. We couldnt be happier with the experience and highly recommend Ms. Bella, Ms. Colleen and the Roots Aquatics team to anyone looking for a fantastic swim experience!

I have recommended Roots to anyone I ve come across looking for swim classes for their kids, especially for their infants!! Can not say enough good things about the program. We have had two kids work through this program now since they were infants, one of them as young as 3 months in the Bubbles and Books class, and have had nothing but positive experiences with both. Both my children started in the baby classes with Ms Jenn which truly solidified our love for Roots. Jenn is AMAZING at her job and has built this program into something truly amazing. She is warm, friendly and inviting; so good at making the babies feel comfortable in the pool. She s created lessons and activities geared for each age group that really hold their attention and keep them involved and engaged while learning basic swimming skills, and most importantly, essential water safety! She makes it enjoyable for parents as well that are participating in the water. We felt as though she always individually assessed each child in the water and would introduce new skills to work on for kids who were progressing faster than some of the others in the class. She is always on top of knowing when a child is ready to move to the next level and will push them to challenge themselves which we appreciate so much. Another notable instructor for us has been Ms. Nikki. My older son followed her through several sessions in a row over the last 2 years and she has been instrumental in improving his confidence level in the water, and pushing him outside of his comfort zone to challenge himself and try new skills. He is 4, and now swimming on his own without floatation. He can be sometimes difficult to engage and often loses focus, but Nikki always knew exactly how to work with him to keep him motivated. I know for a fact he wouldn t be swimming the way he is now if it were not for Nikki s enthusiastic support. My 2 year old has now moved into her class and instantly was comfortable with her from the very first day. She is truly so wonderful with the kids!

Sam has been amazing with both the kids! They count down the days each week till the next class, they cant get enough. Wonderful, Clean, professional facility.

My daughter has been going here for a couple of years, and she has progressed so much with her swimming skills. She has Martha for her swim classes, and she is AMAZING with my daughter. She pushes her when it s needed, but is very caring at the same time. I highly recommend anyone to work with Martha - she s the one that taught our daughter how to swim!

Ms. Nicole is a great teacher to both my girls, we love her!

Our youngest child swims with Sam in Otter Babies 1 at the Westfield location and loves it! Sam is super engaging and receptive to each swimmers needs and abilities. If you are looking for a swim class, Roots is highly recommended!

We love swim lessons at roots! They have helped my son become confident in the water and make him feel at ease.

Our son has learned so much over his time at Roots and he is becoming a much stronger swimmer. His instructor Sam M is awesome! He took the bubble away early on in the session because he saw that our son could swim without it. So glad he pushed him out of his comfort zone with support. It has really paid off!

We have had so many fabulous swim instructors here at Roots! Ms. Jenn is an amazing swim director and the best with the littlest babes (we started at just 3 months)! My daughter loves Ms. Colleen because she is the kindest, Ms. Laci & Coach Dani because they make her feel brave and strong , and Ms. Nora because she is the most fun! Thank you to the whole team at Roots for providing a safe, encouraging, and enjoyable swim school!

We love our swim lessons! Miss. Reese is phenomenal. She s so attentive and makes learning to swim fun for my 3 year old.

Our son truly enjoys swimming with Miss.Colleen, she always a smile on her face, ensures everyone is feeling comfortable and ready before an activity with our babies! We truly appreciate her support & kindness! Today our son had a smile on his face all of class, willing to try everything Miss.Colleen had us do! Thank you!

Coach Nora is the best! She has a lot of patience Thank you Nora for being Ivy s teacher!

#RootsOfGratitude Mr. Nick Has been great with making Lily feel comfortable in the pool and learning to swim. We are extremely grateful to have him as instructor! Thank you Mr Nick.

We absolutely love Ms. Nikki, she has been a part of our swim journey since the start 4 years ago!! She always lends a helping hand out some extra encouragement or even an extra toy b to swim with when trying to move on without mom or dad in the pool. Truly all we have encountered are amazing and professional and love being a part of roots!! The Kennedys

We love Coach Kat! My son spends the entire lesson smiling ear to ear. His skills and confidence in the water have skyrocketed!

My daughter has been swimming at roots for over 6.5 years, and she is 7. I started going for the safety, but now is truly learning to swim, and Coach Tighe is teaching her real skills.

My 2 year old absolutely loves swimming with Ms. Colleen! He has been swimming with her since he was ~8 months old. She is so knowledgeable and friendly. It has been a great experience.

Roots is great and so is Ms. Martha! My daughter loves her swim class so much!

A fantastic, clean, very organized facility! Both my children have been swimming here since they were babies and every instructor they have ever had is wonderful! Would recommend to anyone in a heartbeat.

We have been very happy so far with Roots swim school. coach Sam is fantastic with the babies and coach Dani, though new, has been delightful. Our baby enjoys his time in the water and he gets.more comfortable each week. I cant wait to watch him grow as a swimmer! #rootsofgratitude

We love Roots Swim School! My son has been going there since he was about 6 months old (hes over 2 now) and I have seen him learn so much! We currently have Coach Sam and love taking class with him. Hes so interactive with the kids, and gives great instruction.

Nicole C is a wonderful instructor, my daughter loves her!

We started taking our son to roots at 3m old for the Books and Bubbles class which was a great way to get out of the house and a perfect introduction swim class. Coach Jen has been an amazing instructor from our first class through both OtterBaby classes . Leo has gained so much confidence in the water and is nearly able to swim without a flotation device at 2.5 years old. Highly recommend !

We enjoy the time at Roots and we are very grateful with Miss. Nora. She has been very supportive and she has a lot of patience with the kiddos.

We love Roots Swim School! The entire atmosphere is set up to be fun, welcoming and kid-friendly (and to make things easy for the parents, too). As soon as we walked in for the first time I felt the great energy of this place. The swim lessons are well organized and intentional, and my toddler son always has so much fun. He has learned a lot of new skills in a perfect environment for him. The end of lesson celebrations with the big slide are so much fun too. Shout out to our instructor, Miss Bella!

Coach Colleen has been so wonderful with our daughter in Otter Babies 2. She is patient and reassuring especially when skills are new. Thanks for making class a highlight in our week!

Coach Jordan is always so attentive and patient with the kids. They look forward to their weekly swim class with him!

Couch Martha, Wonderful coaching skills. Very patient with students. She will give specific tangible achievable goals to do throughout the class. We ve been happy with our child s progress during her classes.

We love taking our kids to Roots for their swim lessons, its their absolute favorite thing to do! Each weeks lesson targets specific swim skills and safety knowledge and then addresses them through play and games in small class sizes. All of our instructors over the past few years have been wonderful. Coach Tighe and my son have a great connection and he feels comfortable trying new skills with Coach Tighe, including going underwater for the first time which has been a huge achievement! Ms. Chloe helped my daughter learn to swim independently and even though she isnt her teacher this session, still goes out of her way to wave and say hi. We truly love coming to Roots and my kids have learned and grown so much!

We love Roots Swim! Our son has been enrolled for about a year and we can t say enough positive things about the instructors or curriculum. We recommend the program to all our friends and brag about it all the time. We have loved all our instructors, especially Chloe P!!! Our son looks forward to swim class every week.

We love Roots swim school! Martha C is a fabulous instructor, my daughter loves her and is always excited for swim! Shes always warm and enthusiastic and great with the kids.

Ms. Bella is the best! My daughter absolutely loves her as her swim teacher!

My son Silas has been taking lessons since he was 8 months old and he s now 14 months. He s become so comfortable in the water and has advanced so much in his ability to tolerate going under water. I love that Roots incorporates some ISR techniques in their lessons so it s not just learning to blow bubbles in the water or reaching for toys in the water. I also live 35-40 minutes from Roots Aquatics and recently had the opportunity to transfer my son to a swim school in my town. However, this other school started charging $20/month more than roots with a wider age group (3 months to 3 years vs roots does 6mo-18 mo, 18mo-3 years, etc) and the kids were not learning any real skills compared to Roots. I chose to drop the closer school and stay with Roots and am hopeful to have my son stay with swim lessons long term I am also so appreciative of the facility for offering such a large family changing room (it has about 7 areas to change and most of them come with diaper changing tables as well as 2 other diaper changing pads by the sinks. It has a machine to dry adult bathing suits and a hair dryer as well). Shout out to Jenn B for being the best swim instructor! We are so happy you ve been able to reach our son for both his sessions so far! #RootsofGratitude

Hi Coach Tighe, I wanted to take a moment to express my heartfelt gratitude for the incredible work you ve done with Brayden during his swim lessons (Shark 1 on Tuesday afternoons). From the very beginning, your patience and enthusiasm have made such a positive impact. Watching Brayden gain confidence during the past two months in the water has been truly delightful, and it s clear that your teaching methods and encouragement have played a key role in his progress. Hes so proud to have to no longer rely on any flotation device, and its all thanks to your clear instructions and constant support. Him being able to jump into the water off the deep end was also no small feat for him and he remembers you complimenting him the very first time he had the courage to successfully do this (and you also telling him that it takes skill to be able to jump into the water without actually dunking his full head underwater and likened this to a lifeguard technique). Your dedication and passion for swimming truly shine through, and it s evident how much you care for your students success. We are grateful for the safe, fun, and nurturing environment youve created that allows him to thrive. Thank you once again for everything youve done. We are excited to continue this journey with you, and were looking forward to seeing Brayden grow even more under your guidance. Warm regards, Karrie Barnowski

We love roots swim school, and have been using it for the past 2.5 years. Both our kids have started off with the wonderful director Miss Jenn as their coach and we have loved every session with her. She is always making the themes and activities creative and fun for all ages. My son has Miss Chloe who is amazing and has been incredible with getting him to be more comfortable going in the pool independently and is so patient with him during tough days. We roots swim school!

I ve been taking my daughter to swim classes here for over a year now and its been a great experience for both of us. I highly recommend signing up and requesting Danis class. She is the best teacher weve had!

Roots has an amazing swim program. We take swim lessons with Miss Jenn and she is the best. So skilled, knowledgeable, patient and kind. #RootsofGratitude

We love coach Jordan! My daughter thinks he s so funny and she has made so much progress! She loves going to swim with Jordan! Thank you Roots Swim!

Ms. Reese has been the best. My little is becoming such a strong swimmer due to her overall calm disposition.

Weve had wonderful experiences with all of the Roots swim teachers! My boys are currently swimming with Ms. Laci and Ms. Colleen and are making so much progress and having a blast!

Taking our son to Roots has been the best decision my husband and I have ever made. This year he has transitioned to swim without a parent and he loves his coach. Coach Sam is so in tune with our son and his needs. He recognizes when he is having a hard time and helps him get through those situations. (It s not easy being 3!) We couldn t do this without Coach Sam! We also would like to recognize Coach Nikki and Coach Nik for also making a huge impact on our boy!

My son is 18 months old and has been going to roots since he was just under 6 months. The staff are amazing and friendly and I love love love the way they interact with the kids. Its obvious that they know what they are doing and genuinely enjoy doing it. I will stick with roots for as long as my son loves going there. As of now, he screams swim! as we pull up and thats all I need to know he feels the same.

I understand we re in the woods but the least they could do is sweep up the mouse droppings that are everywhere. How on earth is it safe and/or sanitary to have children running around in their bare feet. It s all over the cubbies in the family swim area, on the bathroom floor, by emergency exit door, down the hallway towards reception, literally everywhere.

Celebrated my daughter s 5th birthday party , everyone had a blast and loved swimming with the mermaid and going down the slide !

Staff were great, but some of the gym goers and instructors are incredibly rude. They allow other gym goers to get in your face and yell at you if you place your mat in an empty spot while taking a fitness class. The instructor stated and I quote your new so, you have to move even if the spot is empty bc are usual ppl like specific spots. I didnt pay all that money monthly to be treated like that. Absolutely terrible gym etiquette. It should be first come first served and also fellow gym goers shouldnt be allowed to get into your face and yell at you bc youre in their favorite spot. After my month was over I canceled it due to additional terrible ppl.

Beautiful facility! 2 different sized pools separated by a wall and locking gate. Instructors are great. My granddaughter has been going here for lessons for a few years.

Good for beginners & the whole Family

Fun and casual swimming class. Friendly staff and instructor. Only two changing tables in the changing area, have to take turns. Enough rooms for parents to get out of wet clothes without having to wait. Pool is generally a comfortable warm temperature. 30 minute classes.

My special needs sister has been taking private lessons with Bella for months now and absolutely loves it! She s a great instructor who is patient, funny, and is very understanding with my sister. We accidentally showed up late the other day and missed the private lesson, but Tighe willingly went into the pool with my sister because she can t go in alone and would ve missed out otherwise. He was awesome and my sister couldn t stop smiling the entire time he worked with her. The staff here is what makes it so great. We highly recommend Roots to anyone looking for swim lessons!

I signed up for the roots student summer membership, and I could not be more pleased with my experience at this gym. All of the facilities are clean, the equipment is well maintained, and each staff member is quick to great you with a wave and a smile. The community of gym-goers here is a friendly bunch, and after my 3-month membership I knew I had to sign up to continue my fitness journey here. I would recommend Roots to anyone looking to start or continue achieving their fitness goals!

Great gym

Great swim lessons but all sorts of gym activities

I love the early morning class options! Great way to start the day. All the instructors are motivating and accommodate for all levels of fitness.

Absolutely the finest fitness center in Western Mass. Over the years, Ive been to a variety of gyms from private fitness centers to YMCAs and Roots is head and shoulders above them all. Qualified and experienced instructors and the best equipped facility I have ever experienced. I attend five group classes and two solo workouts per week and Ive never felt better. Roots has become a second home not only for myself, but for many other members Ive met. You wont be disappointed with a membership at Roots!

I joined Roots in late December, 2016. The facility is immaculate. The instructors are very knowledgeable. I am learning proper technique. The group fitness classes are challenging and I have made so many wonderful friends. IT IS THE BEST! Well here I am five years later still loving it. I have felt completely safe during all of Covid. The instructors are still the best and challenging. It is my 2nd home. IT IS THE BEST!

my 3 year-old kid, who had never been in a swimming pool before today and is scared of getting water in her eyes and ears, was enrolled off the waitlist in the beginners swim class. the instructor told her to jump right in the deep end. when my kid did so, she floundered with her mouth underwater for 5-10 seconds while the teacher talked to someone else before realizing my kid was struggling. my kid drank lots of pool water and choked and cried while my husband watched from the waiting room, trying to figure out how to get back to the pool but ultimately unable to help her. i dont know if the teacher wasnt told she had a new student (how?), or didnt realize she had a new student (how?), but regardless, the poor communication creates obviously dangerous situations that this center needs to rectify.

Best organization around to teach the little ones how to swim thanks to great teachers like miss Olivia!

Excellent gym even for the money..

I would not recommend. I heard great things, but it s gross! Swim classes are always super crowded, you re bumping into adults and kids all the time. It s hard to hear what the instructor is saying. Pool is dirty and gross. There are clumps of hair everywhere in the pool and sand or dirt as well. It s absolutely disgusting. Changing area floor is always wet, slippery and muddy. There s never enough room in the cubbies to store stuff while you re in the swim lesson. There s not enough changing rooms for the amount of people in the class. It s frustrating when you re soaking wet waiting there in a bathing suit with your child for a changing room. I wish I had known all this before committing to a 20 week course.

I would NOT recommend this program. Their swim instructors are not qualified to be teaching young children. After making the staff aware that my son is a new swimmer, they lacked to pay attention to him in the water which lead to a very scary incident where he was face down in the water struggling to breathe. We very politely asked for a refund, told it would be processed, and then receive a voicemail saying they ll only offer a credit. We will not be bringing our son back here due to the negligence of the staff and unfortunately he is now terrified to swim because of Roots Aquatics. Please keeps your kids away and invest your money somewhere the instructors will pay attention and be concerned for the well being of your child.

The staff is very friendly, helpful and welcoming! Its a great facility with many different options for exercising.

Roots is the best gym I have ever belonged to. They offer a wide variety of fun, challenging classes. The instructors are friendly and engaging. Beyond the classes, my family has enjoyed the pool, indoor track, and summer camps.

Swim school has been a great experience. The instructors are all amazing, and the facility is great. I love watching my son progress through the program.

They have such a great variety of group classes at roots that are challenging but fun! Out of the many fitness centers I ve attended, I haven t enjoyed the classes as much as I enjoy them here. They also are creative in encouraging people to try new classes, like the 25 days of fitmas challenge ! If it wasn t for this, I wouldn t have branched out and tried new classes! Love it here (:

I recently joined Roots. I thoroughly enjoy all the classes I have tried. Everyone I met (staff, trainers and the fine men and women) are warm and welcoming. There is a variety of fitness classes that are challenging and gratifying. They encourage you to try different classes and they welcome you back. I enjoy the H20GO! water aerobics with Michelle, Angie and or Tina. I enjoy the body pump and HIIt Strong with Lisa. I look forward to the Tread and Shred fitness class and Bootcamp with Jeremy cause he pushes and encourages. I enjoy the High Fitness with Angie. The body combat with Nick and Lisa was great. All in all, I am thrilled I joined Roots!

I m so happy that I purchased a roots ultimate membership, where I can attend all of the classes that roots has to offer. The instructors make classes fun, and they are always so willing to help! I have tried out many new classes this month, and never have I felt intimidated or confused- Jeremy & Lisa took the time to show me the different exercises and make sure my form was correct. Along with the instructors, all of the members are so friendly and they are also willing to give helpful tips!

We love Roots and all the amazing staff!! Ive been taking my son to Roots for over two years and just started my daughter! We love it! We always feel safe and have the best time, all while learning so much. It s so important to me for my kids to learn how to be safe around water and I am thankful we are able to come to Roots.

I brought my 14 month old daughter here for otter babies. She went from fearing bath time to loving it and loving the water. Jenn was a great instructor and we really enjoyed it. I did have to suddenly stop attending due to person reasons and they accommodated me with no issues. I cannot wait to enroll in more classes as my daughter gets older.

I enjoy going to the Hope classes with a Jeremy. Our group is encouraging and fun to be with. Looking forward to coming back.

Roots is awesome! I have been a member for several years now and Roots never disappoints. The fitness center is always clean. The staff members and instructors are always so friendly and helpful. The group fitness classes are challenging but fun and the instructors are so supportive of you and your personal fitness goals. Give Roots a try, you will be so happy you did!

For a first class facility, there are some small maintenance issues that are consistently ignored: - The weight scale in the mens locker room does not work - The first shower in the mens locker room has no light - The clock on the wall in the lap pool does not work - Today there were no lane dividers in the lap pool

Amazing pools.... the entire facility is phenomenal with great amenities... would recommend to anyone

Roots Aquatics is the best gym and pool Ive ever been too. People in the classes are extremely nice and the staff is A #1. Have totally enjoyed being there for the past 6 weeks

Swimming lessons, gymnastics, birthday parties the kids love the place.

Ive been a member since the summer of 2015. Since i walked in for the first time i was hooked with the classes that Roots provides.The instructors are the best and the facility is top notch. They have everything you need to reach your goals. I would recommend Roots as the best fitness center around. So if you are looking for a fitness center to start living a healthy life style Roots is the #1 place to start.. Thanks Roots for being the best!!!

Roots is awesome! Their fitness classes are above and beyond any other gym in this area! All the staff is inviting and supportive and are there to help you reach your goals!

Ive been going to Roots for a little over a year now. Its amazing - I love the classes and Ive made so many new friends. Awesome facility!

I love the variety of group fitness classes that roots offers and the fact they have them during the day & evening too! Theres definatly something for everyone no matter what your age or fitness level. Im at Roots 6 days a week taking Bodycombat, Bodypump,Zumba & many more.Because i enjoy those classes so much its actually hard to decide which day to take as a rest day. I highly recommend Roots!

I started going to Roots right when they first opened and it has been the best decision to switch gyms. No matter what kind of mood I am when i begin my work out, I ALWAYS leave satisfied and 100% better. The classes are awesome and the trainers are the BEST!

I signed up 10 months ago to try and get back in shape. I can now say I have lost 25 pounds and many inches. I love the variety of classes that Roots offer, including Zumba, Body Pump, Step, Body Combat, Total Body Fusion and I just tried Boot Camp for the first time and it was awesome!! The staff is so supportive, and if you have issues with your back or anywhere else, they suggest alternative ways to do an exercise. I love working out at Roots!!!

Roots is a great fitness center. The instructors and staff are fabulous. The facility is extremely high end with modern exercise equipment, two pools and always immaculately clean.I have been a member since they opened up and highly recommend this fitness center.

Love it here! Its a fun, inviting, and motivating atmosphere. The classes and trainers are awesome!

Awesome facility, challenging classes and the best trainers and instructors...hands down the best gym in the area!

Great gym!

My 3 year old son loves taking swim lessons here! He has learned so much in just one session. He can swim on his own with a flotation device! His teacher is very nice and knows just how to help him. I cant wait to see how much more he learns in the next session.

I just started going to Roots about a month ago. I am so happy to finally be able to exercise without being in pain or being judged. The water aerobics is so fun and is low impact, perfect for beginners. Jane is my personal trainer and is very efficient and supportive of my health. The staff is very friendly and helpful. Give them a try, you will be so happy you did!