Thriveworks Counseling & Psychiatry West Springfield in West Springfield

I sent a jotform from their website and called and left a voicemail to get some contact with them and never heard anything. Very sad and unfortunate

I had a very disappointing experience with this therapy service. I was scheduled for a Zoom session, but was left waiting for an entire hour before I was informed that there had been a scheduling conflict. During that time, I received no communication about the delay, which was frustrating and unprofessional. To make matters worse, I had to reschedule an appointment a couple weeks later because I was dealing with work demands and attending a funeral for a close family friend. Despite the circumstances and the clear issue on their end, they still insisted on charging me the full $135 for the session. I understand policy, however I cannot control death or emergency work conflict. I understand that things happen, but the lack of communication, empathy, and flexibility regarding this situation was incredibly disappointing. I expected much more professionalism and understanding. I would not recommend this service to others, especially given how poorly this was handled.

They keep saying my account is out of Network with my therapist but then you call the representatives and they say its all good to go, this company must be trying to come up with ways to charge you because they’ve been having trouble with an insurance they claimed they take.

This agency likes to charge their patients $135 for their missed appointment mind you they are dealing with people that have diagnosis like ADHD depression bipolar they don't even give you a chance they go straight to your bank account and take out $135 for a missed appointment. I think it's so unfair, I canceled all my services with them. They should come up with a better policy that's more affordable for cancellations because this is cruel to take $135 from a single mother hard-working that's suffering from mental health disorders. Shame on you. !!!!

This place is a SCAM!!!!! And disregard the cookie cutter response from the owner...this place is quick to respond to a Google review, but not to a formal complaint filed with the company. I have had to file FOUR formal complaints due to billing issues. These people are a SCAM and will just take your money. The only way you can speak to someone who speaks English is if you pretend you are a new patient and select 3 when calling the number. Otherwise you're sent to a call center where the workers on the other end don't understand what you're saying, and visevera. They will make you keep a card on file, and charge you late fees when you're not late, no show fees when you were actually at your appointment, and there is no option on the billing portal to remove your card on file. Not to mention, the providers are extremely unprofessional. (The two our family has encountered). I strongly advise ANYONE who is seeking a therapist, LOOK ELSEWHERE! Everyone deserves a respectable and legitimate company, and Thriveworks is NOT it.

When booking they assigned someone in network for insurance, the day of the appt the therapist told me I was self pay, I called that same to the billing dept and while they were looking into billing ins they charged my credit card on file immediately $240. Done use their services it's a scam tehy will charge you and not bill your insurance

I have known Michael Sargent LICSW professionally since 2018 and initially had him a a clinical supervisor. He truly cares for his clients and supports with the utmost compassion. His range of skills allows him to truly walk alongside clients in their journey and work together in ways that meet the moment to moment needs. Michael is a very warm, non-judgmental, professional, ethical, and authentic therapist and I recommend him highly.

The pandemic has negatively impacted people’s mental health status, and for those of us who are emotionally challenged, having the appropriate support system and a counselor that checks-all-the-boxes has become a necessity of overall healthcare and wellbeing. Meeting Greg once a month (virtually) is the perfect medicine for me: I am able to open up about issues that I cannot discuss with anyone else. His advice, guidance, and most importantly the support he provides by just listening, gives me the peace of mind that I need to go about life more relaxed, which in the end, makes the people around me happier.