Elements Massage in West Newton

I had a top tier prenatal massage here with Raven. She gave the perfect amount of pressure and in general a really thoughtful massage. I did not realize how much tension I had in my upper back and shoulders. I think Raven was very good at identifying what needed to be worked on and fixing everything. I feel much more expanded now and it’s much easier to breathe. I have not felt this relaxed in a very very long time. If you’re considering getting a prenatal massage I highly recommend! I have been putting it off - but as I get closer to the due date I realized I needed it. Everything was quite easy logistically. I booked the day before and filled out paperwork on my phone before driving in. The receptionist was very nice. I did give myself a little extra time to find parking and use the rest room before the session. ( About parking — I am not super familiar with parking in this area - so sorry if I am missing something obvious - what I can see is that parking on a Sunday was easy because I parked beside the detective office (which you cannot do during the weekday) so maybe if you’re coming on a weekday plan a bit to look for parking? )

Natasha was wonderful! It was my first time working with her and I already booked another visit. She really listened to me and focused on my areas of concern. She even provided guidance on how to take care of my injuries in between visits. Another fabulous visit to Elements!

Scheduled an appointment for a couples massage. I was told over the phone that they do them there and that we would be together for the massage. Booked this out weeks in advance for a special day to be told day of that we would be in separate rooms. I was told that a manager would call me the next business day to remedy the situation, but it’s been over a week and I have not been contacted. Poor customer experience.

I went here for the first time today only because I received a gift card. I would not have gone otherwise because the location is a bit hidden. But I had a very very good experience! I had a 90 minute Swedish massage with Dahana and she was absolutely fantastic. I've been getting massages all over the country for the past 20 years and she is probably the best masseuse I have ever had. Because of this experience, I will be booking a membership and trying to go to see Dayana monthly.

Highly recommend Natasha. She’s a good communicator and she made sure I was comfortable/relaxed during my massage. All the staff were very nice too, I would definitely go here again.

Special shout out to Jared! There are several good massage therapists, and they are all very different, so it is nice to have a single platform (and very nice front desk staff) to explore until you find the right one for you. Jared is unbelievably thoughtful, and it feels like a problem solving session in addition to being relaxing. He would find things which didn’t even hurt (so I hadn’t considered them issues) but felt great when resolved. He always gives me a good stretch to do between sessions, so it’s really an all encompassing muscle/posture health consultation.

Awful experience here. The one star is for Yovana, my masseuse, who was consistently wonderful. I purchased many sessions and had collected several credits as I was unable to use them due to a prolonged illness in 2022. Apparently, when I cancelled my membership there was some fine print I missed, indicating a deadline for redeeming my remaining sessions (3). I called Elements West Newton to schedule a massage for my sister who has been taking care of me and they refused to let me redeem even one session for this purpose. Even after informing the manager that I had a bilateral mastectomy the day before yesterday she refused to make an exception since it's 11 days after the deadline. I understand it's my responsibility to read the fine print before I sign anything but to me this was a simple request from a loyal customer who has spent hundreds of dollars there. She had an opportunity to make one exception so I could gift my caregiver a massage and she refused. The manager was cold and unyielding. I'm shocked that she had no interest in accommodating this request. Instead of taking an opportunity to demonstrate excellent customer service and an appreciation for loyal customers such as myself, she chose to drive away a dedicated client. Even after I recover from my mastectomies I will never go back here. They should be ashamed of themselves. I will encourage anyone interested to find another location rather than support a company with so little integrity.

During my recent visit, I had scheduled a 1.5-hour appointment for a massage at 2:45. I arrived promptly at 2:40, but unfortunately, I was asked to fill out paperwork at the front desk, which caused a slight delay. I was eventually taken to the massage room at 3:00, and the massage itself started at 3:10. Upon completion of the massage, I returned to the front desk at 4:06 to settle the payment. I was surprised to find that they were charging me for the full 1.5-hour session despite the delayed start. When I inquired about the discrepancy, the receptionist had no satisfactory explanation, except to suggest asking for a discount next time. Aside from the scheduling and payment issue, I must admit that I found the massage to be rather average, and the overall environment was not as friendly as I had hoped. The total cost of $149, plus an additional $20 tip, seemed quite steep for the overall experience I received. In light of these circumstances, I feel inclined to explore other options for my future massage needs. I value a professional and punctual service, and unfortunately, my recent experience did not meet these expectations. I hope that my feedback can be taken constructively and used to improve the overall customer experience at your establishment. Thank you for your attention to this matter...