Baystate Rehabilitation Care - Springfield in Springfield

They do not comply with services and are not consistent, they never have space or cancel appointments. They promise to return calls and never do so. They are not suitable for speech therapy.

I have always had very positive experiences at Baystste Rehab in Springfield. My initial evaluation was done by Tasha (sp?). She was very pleasant, thorough and extremely knowledgeable. She made me feel so comfortable and she took the time to address all my concerns. The front desk has been very helpful. Nicole is very attentive to my scheduling needs. I know it can get very hectic at the desk, yet Nicole is very professional, considerate, and friendly.

I go here for my hearing and my hearing aids it's a great place very polite and they are there to help you in any way, may look like a long wait but never is, all the people are awesome. Kim Taliceo

The office staff are really friendly and pleasant. The physical therapists are very concerned with patient care and effective therapy to fit each person's circumstances. I'm very pleased with my experience at this location.

*note: this review is for the baystate system and front office administration. It doesn’t reflect the OT and PT staff who have been helpful and nice to work with. This place perfectly exemplifies the low standards, services, and quality of healthcare in this part of the state. The front office administration at this place is horrendous. Some of the people up front were helpful and did their best with an abysmal scheduling system while others will make you feel bad about trying to schedule appointments. I get it’s not their fault but it’s still just an unpleasant experience. My main issue is with management. The scheduling is inconsistent, rules change, appointments don’t get scheduled, etc. and they simply don’t care. Baystate has a monopoly around here for many services and they know it and therefor have no incentive to improve. Do yourself a favor and go somewhere else if you can. Every branch of the baystate system has consistently failed me and the needs of my family.

I have been calling for months and they have yet to call back. I understand there is a staff shortage but communication is key. The therapist themselves seem competent if you manage to get an appointment.

i met with Tina for an intake interview. I have acute left side back pain, rated 10/10 with a physician referral for urgent therapy. I needed physical therapy desperately. Tina placed me in a chair providing little support and began her interview. I was profoundly uncomfortable, moved to another chair, tried to do something/anything to relieve the pain. I left, astonished that physical therapy would be a disaster at Baystate. I have attended Baystate in the past and always held the hospital and staff in high esteem. No more. I am seeking physical therapy elsewhere with competent, observant and responsive staff.

They helped me and I still have the excersizes so I don't need medicines for my migraines. I am all for that. Thank you so much. I wouldn't have been able to get off the Furacet if it wasn't for your support.