Esporta Fitness in Springfield

I joined this gym because I was looking for a change from PF. I liked the option of having a pool and hot tub, along with the basketball courts. I prepaid for the year with the option of cancelling in one week with refund. I am now almost 2 months into this membership and have yet been able to deal with anyone capable of cancellation. I have called or gone in person 7 different times to resolve this and only have been told, "I don't have the authority to do this and need the manager to do so." Where is this manager? The gym itself is dirty, littered with empty bottles and weights all around the gym. Dusty machines that don't work. One day, I went into the locker room and when I opened a locker the door fell off the hinges and hit me in the leg. The basketball court is so busy that unless you have hours to kill you never get to play. At this point I'll reach out to the corporate office to see if I can get a response...not holding my breath.

If I could give 0 stars or less I would. I started at this gym with what I was told was a ONE WEEK free pass, which was only 3. That was not a big deal as everything else. DAY 1 in the gym and I walk into the locker room. Not a SINGLE paper towel dispensar had paper towels, there was what looked like pieces of toilet paper or tissue scattered on the floor. I go up to the basketball court and it's absolutely trashed. Theres dirty clothes (including underwear) amd trash all around the benches. Also noticed some of the equipment falling apart. DAY 2. We have paper towels but now someone is doing their dirty laundry in the sink, people in the sauna butt naked with their sweaty dirty asses on the seats, and the showers are just disgusting and sad looking. Let's also add that from day 1 and day 2 the only janitor they seem to have was mostly sitting at the front desk talking and doing nothing. DAY 3 pretty much all the same stuff. Court being closed for cleaning soon but still trashed. Theres now random unmatched single crocs and slides around the gym. Fast forward a bit and the gym that was cleaned, dusted and light fixtures repaired is still trashed and actually worse than it was before. Now im about 2 1/2 weeks into my membership and I was not informed that i would be charged an annual fee 14 days after I signed up. Unfortunately this is stated on the contract which they so graciously skipped over explaining. Thats not a terribly huge deal but something that should be VERBALLY stated to anyone signing up. I received a call earlier in the week asking if I was offered the free fitness assemessment. I was not so I scheduled in which it was today 3/21/2025 @ 0930. I arrive at the gym at 0909 and go to sign in and was confused because the scanners that are typically on the counter aren't there. I finally scan in, tell them about the appointment and go warm up because I was just not feeling it today and wanted to get the blood flowing. 0925 arrives and I sit in the lobby until 1000 where nobody acknowledge me. Someone did walk by me twice asking the gentleman 2 seats to my left why they were there, amd the second time to get them for said appointment. I texted the individual that confirmed my appointment that I appreciated being ignored for 30 minutes to which they replied with many excuses and a single seemingly forced apology and not until I was obviously angry and not just annoyed, did they finally ask if id like to reschedule. This is the worst gym I have EVER been to and if not for it being the only gym with a sauna within a reasonable distance of me, I would absolutely go elsewhere. I believe it may be time to build a personal sauna 🙄

Absolutely horrible experience. I was a member of this gym when it was LA Fitness. What is going on?! The staff are horrible, only care about taking your money, the equipment is dangerous. The staff need to be retrained so they can all be on the same page, one staff tells you something the other says something different. Reading the 4 to 5 star reviews, I know it’s a lie, there’s no way!!! It’s like the gym is being run a lo loco!! Is there no manager?? If I could put negative 5 stars I would. This should be a crime!!

This gym doesn't care about cleanliness and the management is inconsistent. Be prepared to see a lot of disappointing areas that's need improvements (roofs leaking, moldy showers, unmaintained equipment.) Gym staff only care about the sales of the gym and don't care about the environment. Alex doesn't even go to that gym, yet manages it. (Says a lot about the environment) and be prepared to give fake reviews because you want to bring a free friend. This gym is going downhill and needs staff who actually care about the gym. If you need a good gym powerhouse or best fitness are the way.

This gym is the bare minimum, I come here because of convenience but this gym is treated like trash. I have been coming for three years & seen the turn over rate of staff it’s ridiculous new staff every few months. They barely can keep bathrooms clean. They don’t have anything to clean the equipment up stairs. Many things in this gym are broken, and they do not care. A few weeks ago some of the employees in the gym asked me if I can write five stars reviews on this gym in exchange for a bring a friend free.. don’t believe the reviews.

I can see why they have this huge gym here—three stories high next to the Naismith Basketball Hall of Fame, which makes sense. The gym is one of the biggest and very clean. They can ball great. competition on the court. I love it. Spot like this got to be 20/7.

Best place for the money. You get what your pay for. Not well maintained. A lot of equipment need update and upkeep. Update: the quality and atmosphere has degraded to the point that there are safety hazards. The staff are non attentive, and the bathrooms are in terrible shape.

A nice multi-leveled gym in the heart of Downtown Springfield. Next to many amenities location-wise. Regarding the gym, it’s clean however equipment is getting outdated. It could use a whole refresh for the dumbbells in my personal opinion. Tons of equipment to choose from so any lifter from beginner to yolked can usually lift with what they want/need. Quite a bit of people, but that’s okay. Overall, for the price it is highly worth it and trialing it with the free pass is worth a shot.