Caring Health Center - 860 Boston Road in Springfield

Caring Health Center has a serious issue with answering phones, appointments,respect,info,updates n much more.How do u have 5 locals with the same # n no 1 picks up for 10 to 15 min's.Then u show up n everyone is just sitting around.? My primary is Brian n he's amazing but he's working at a place that gets so many complaints. Sad but true..

The office part of this medical office is bottom tier. The “receptionist” at this location does not care about any patients and seems annoyed as soon as she needs to help someone. They have 3 offices, all use the same number with a call center that is even worse than the receptionist. The automated system is a waste of time and getting to a person (who you can barely hear or understand) takes several minutes. When you get to this person, they do not care. These are people that do not belong in or around a doctor’s office. I love my physician, but I will change because of the state of everything else in that office. It seems like they hire anybody. Two stars are solely for my physician (and one nurse there). The office itself gets zero. Communication is below bottom tier. You can’t even personally speak to your own physician. WOULD NOT RECOMMEND 👎🏾👎🏾👎🏾👎🏾

I can't even call, because the answering machine is broken. He goes "Hi thanks for calling Caring health Center. For English press one" when I press one, he just keeps repeating it. Cool... I wish I could give zero stars

I’ve been saying this for years and I’m just so busy. I keep putting it off but I’m definitely switching From Caring health center. The rear times that I do need them they’re never on point I have asthma and I’m a fan of breathing. Does Caring health center care? Nope. Every time I need asthma pumps they take forever to send the refill back it’s gotten to the point where CVS has had to step in and I’m sick of it. I made a complaint maybe two years ago and even the person you make the complaints what is even rude too. I don’t even like to do this type of stuff but I’m literally sitting here short of breath.

I am utterly frustrated with the lack of follow up, unresponsiveness, and difficult reception staff. 4 months after spine surgery, I’ve called every two weeks, and have had zero follow up. Delays in communication cost me months of unnecessary pain prior to surgery as well. The doctors are decent, IF you can get to them. I’m filing a complaint with the attorney general.

Was hung up on twice just trying to get to the correct department and when I called back the third time was given attitude. "Ugh whatever" should never be a professional response, let alone a medical professional. I've seen a lot of false and fake positive reviews for this place but have yet to see anyone treated well. The staff is abhorrent except for Jackie who is the only polite staff member they have. Edit: I called back and was verbally berated and hung up on twice by the same lady. Why tell me to call back if I'm just going to have to speak to this heinous 'woman' if you can call her that.

Was required to see a doctor after trip to ER for a follow up. This was the most unprofessional lack of service I've ever had the displeasure to experience. I will be immediately switching service providers due to Liz, a receptionist with attitude problems and general lack of cognition. She has control issues and tries to gatekeep patients from seeing doctors and should not be anywhere near the medical field. She asks questions, doesnt listen to the answer, proceeds to continually ask the same question and then either disregards you answer entirely or talk over you to assert her dominance like that of a feral beast. I also would prefer for the appointmwnts that they give to be accurate. If im given an appointment at 8:30 i would prefer the people to be on time instead of being told to return at 10. Then when returning at 10 i would like a human cognizant of remembering a patient instead of foaming at the mouth barking about how its not her job to to care for patients Repulsive, repugnant behavior.

A couple of my family members, including myself, go to this office to be seen by Dr. Brian for a couple of years now. And we can definitely say that everybody in this office makes sure that we get the care that we need and pay close attention to our health and our needs. Which makes us feel like we are being taken care of by people who actually love what they do, and by people that care for us rather than feeling like we are being seen by people who are just there for the money and people who dont really care. They treat everybody with love and respect and will always make sure that we leave with the information that we need to take care of our health and stay healthy. They are definitely a place we would recommend others to visit.