Global Fitness Center in Leominster

Was a member for years and they took me off my family plan without me there. Management is rude and especially in Fitchburg location. It’s very unfortunate because I was a loyal member and felt very upset with the way they handled things. I refuse Suggest this just gym to anyone who asks.

First time experience: Free trial has to be activated online first or they’ll charge you $15 for a day pass. Communication is poor and as a first time visitor I was ignored by management twice. Training coversations with staff and hiking conversations with other members can continue when there’s not a new member right in front of you. Customer service skills needs some work. Machines are outdated. Groups of senior citizens standing around and leaning against machines having conversations. Other reviews mention it’s difficult to cancel your membership. I’ll pass on this gym and keep looking.

The staff is awful to say the least. There is a lock on the front door that you can only get in if you scan your card. I went to cancel my membership but I forgot my card. Then the staff ignored me until they closed and then told me to go away. I’ve tried to cancel my membership over the phone they don’t allow it. I had to cancel my debit card and then they charged me $50 dollars in debt collection. Long story short they make it as hard as possible to cancel your membership.

I’ve tried most of the local gyms and I like this the most by far. During the pandemic, I didn’t cancel my membership because if this went under, I couldn’t tolerate going to the other gyms. This review is 99% using strength equipment. If you’re looking for cardio or sauna reviews, this ain’t it. • The lighting in other gyms is nauseatingly bright. I go to relax, not feel like I’m in a hospital. The lighting here is just right. They renovated their lighting years ago and it was a huge concern of mine I spoke to them about but it didn’t happen. One gym was both too dark and too bright; spots you couldn’t see the equipment control panel or spots with lighting directly your eyes while you’re bench pressing. • They swapped their metallic plates years ago to rubber coated grip plates and it’s been a godsend. No more dealing with rust stains from metal plates. No more annoying clanking. • The equipment and machines are spaced far enough apart. Other places, the gear is very crowded and inches away from each other. • Spacious. The building doesn’t feel small or squished. The ceiling is tall enough so the lighting doesn't feel 2 inches above your head. • Choices of thin and thicker barbells. • Music selection is whatever but at least it’s not too loud like other places. • This one could be all in my head but I feel some other gyms, there’s not enough ventilation. • As of posting this, their hours are 4 AM to midnight every day which has also been a godsend as I enjoy going late. It's added flexibility. No more feeling pressured to go before closing.

Although the personnel is quite kind and the air conditioning and cleanliness are wonderful, everything else is fairly awful. The staff hours are also really awful on weekends; they close at 3pm, which is quite upsetting when I'm paying $40 a month and can't use the messaging chairs because I work. The equipment hasn't been upgraded and is honestly outdated; they've had the same machines for the previous year. In general, I would only suggest this gym to first-time users; if you're an experienced user, you're better off going somewhere else.

I think the equipment, and cleanliness is great but please don’t put people at the front desk that should not be there… It’s the first impression And they should be service oriented and not appear indifferent…pretty put off by my recent experience but the gym itself is fantastic. I understand it’s hard to find people that actually want to work these days but closing at 6pm on Saturday is a bit early. 8 o’clock maybe? Btw, if the person at the front desk was a little more inviting and personable, , I would have given a 5 star rating.

The gym is okay. Most of the weight machines have sticky plates. Also they have had a sauna posted on their website for 2 and a half years as a benefit but THEY HAVE NOT HAD A WORKING SAUNA since I've been going to this gym. I feel like they should either stop advertising with it or they should actually get a working sauna. The Fitchburg location is nice. It's not too busy and the staff is nice.

I’ve been a member here for almost 10 years now. I drive by several gyms to come here as I live 20 min away and there is reason for that. Global is hands down the best gym in this area. The owner and staff are Ultra friendly and the gym is always spotless. The recent renovations make this place even better than it was. The addition of the massage chairs makes you feel amazing after a great workout. They have state of the art equipment, tons of weight, and lots of classes for all fitness levels. If you’re looking for a gym please check out Global you will be glad you did.