BHN Mt. Tom Center in Holyoke

I came here for the first time for an appointment to see the doctor for more meds. This place is nice and big. Inside this place on the second floor they have offices for different businesses. The floors are clean the staff are nice and friendly. The rooms here are big. The parking lot has plenty of parking and it is big with handicap parking and handicap accessible entrance. They have multiple businesses on site here as well. It is in a safe neighborhood.

it was an okay place and they tried working with me one-on-one to help me regain back my own personal life again I had also live in patient on the lower level in the respite area and it was a wonderful experience for they had helped me extensively regain back my personal control of my

I have therapy & see my psychiatrist here. It is a great place to seek mental health help. Everyone I have interacted with has been wonderful. I recommend coming here for mental health care.

left 3 messages with intake one each week asking if i could get services and they never return my calls or pick up the phone

Very disappointed. My son had been going here for more than a year. I had to cancel two appointments in a row, one the same day as the appointment because I had an emergency dentist appointment and the other I cancelled 3 days prior to the appointment. He was removed from the schedule. I received no notification of this. I called the front desk to ask what to do and was told I needed to speak to his therapist. I left her 2 messages and did not receive a call back. I understand if the policy is to remove someone for missing appointments but there is no excuse to not call someone back.

Due to insurance changes I have been seen by a few different clinicians. All have been professional, courteous, and empathetic. Reception isn't the greatest, however they're not the ones providing treatment so it can be overlooked.

Been seeing my therapist for 5+ years. I highly recommend this place for your mental health needs.

Miscommunication and trying to speak directly to the person I needed was a challenge and by ultimate complaint! I realize they are all busy, important and much needed workers, but when you've discovered you have been discharged, confused and distraught as to why, and then told your reinstated, but your meds are all stopped for a little while, I think the normal reaction to an already depressed, anxious and nervous person is going to make all the issues they already have heighten extremely! I only wanted answers, but instead ended up with answering machines!!! 😬😟😢