Pioneer Gymnastics in East Longmeadow

Highly recommend for a kids birthday party. We hosted our son’s fifth birthday party there today and they took care of EVERYTHING. Pizza, cake, utensils, table clothes. They had two people leading the party and they were on top of everything. They had a bounce house, ball pit, and trampoline which the kids LOVED. Just book the party here! You won’t regret it!

Honestly, trying to communicate with them has been the worst experience. My daughters recently started here. I was super excited. They were super excited. Recently my daughter got hurt, I tried calling when a numerous amount of times, I mean so many times to get in contact with Management just to see if there was anything they could do because she could no longer attend classes after getting hurt. I called from Monday through Friday I swear like 50 times total and not once did they pick up the phone. The following Monday I also called and nothing. Tuesday after Work I had to rush down to speak to someone, before walking in I attempted to call again seeing there were two ladies at the desk & nothing. When I brought it to there attention there is no type of empathy and or excuse as of why no one picked up the phone. The following day, I got a voicemail from the manager stating she tried to call me the previous Wednesday, which was false I checked for any missed calls and voicemails, and I never had received one prior to that one. I tried to return her call and nothing. It is now Friday and I still haven’t got a hold of them. I mean, not one time. I rushed after work because it says on the website they close at 7:30. I got here at 7:15 cutting it close but I thought I still had a couple minutes. They were already locked up. At this point, I am more than annoyed, such a positive experience as a mother has turned into built-up frustration from the unprofessionalism. I don’t recommend you bringing your kids here.

These folks just hosted my 6 year old’s birthday party. What a success! They ordered pizza for us, had cake, juice, and their hosts were awesome! I honestly felt like it was a great value. Highly suggest!!!

Great Ninja Birthday party for my son! The staff was extremely kind and helpful. Shout out to Caelen and Brooke our party hostess'. They did an amazing job navigating the kids through the courses and keeping the party on track for time. I would definitely recommend PAC for your party destination!

Great facility. Awesome staff reasonable prices. My kids love it there

I recently signed up my little one at Pioneer and my experience so far has been underwhelming. The experience in the office is dreadful and the person incharge is horrid. I would have already cancelled this membership if it wasn’t for the online sign ups and the lack of options around. Update: received an email from owners. No follow up call as per her email after my email response.

The best. It’s our second session and my three year old daughter is very shy at first. The teachers keep her included constantly and it is very appreciated ! A lot of places around here are not that Hands on. I highly recommend!!

If you’re thinking about having a birthday party here, book it already! The staff is wonderful and so helpful. They take care of everything- pizza, cake, your choice of tablecloth color and even multiple colors of candles to make your birthday kid smile! Inflatable bounce house, kids being able to run around the gym and jump in the foam pit, it was truly a joy to be there. I can’t recommend them enough! Even gave the kids water bottles with their logo to take home as a favor. To all the lovely ladies who were working today, please know that we all had a blast; kids and grown ups alike!