10 Fitness West Conway in Conway

Competent and friendly staff as well as clean gym.

Easy and convenient access, great atmosphere, clean, employees are phenomenal, and something for everyone.

If they spent half as much on the gym instead of the security system that prevents members from getting in it might be decent. Should be a last resort choice.

Great gym. I go early in the morning, and there are usually only 2 or 3 people there, so I can almost always get access to whatever machine or weights I want to use. Great selection of dumbbells and two squat racks. I dont particularly like the bench press bench, but it will just take some getting used to. Clean restroom. Clean environment overall.

I quit this gym. They said everything was good then they sent my account to collections where I was harassed for months on end. They completely denied that I ever quit and asked me to produce paperwork for it. Who keeps that kind of paperwork? The girl at the counter just said I was good and they hate to see me leave. Their crooks

Signed up last week and still don't have any kind of membership card. The internet was down the other day so the kiosk didn't work. Was locked out and couldn't access the gym that I'm paying to use. Can't get in touch with anyone there. The three times I've been there , there's no one working in the gym. Minor league operations at best.

I don’t even know about their equipment. For all I know their equipment is excellent. However, it better be amazing because so far they have overcharged me twice, and have not contacted me a single time to set up my membership. So I have been unable to access the facility yet have been paying like I own a membership to a good gym like Conway regional. Terrible customer service. I was told there would be a signup charge and a monthly charge of something like $15 per month and I was lied to. I have now been charged the “signup fee” twice, and I “signed up” a month ago, and guess what? Still no contact about setting up a membership. I mean do the people there even know how to use a phone or an email account? I think not. So while I can’t speak to their gym equipment (because I haven’t even been able to enter the facility) I can speak to being out $100 for no reason. Oh and while signing up for your membership is incredibly easy and completely online, you have to actually go into the office and sign paperwork to get out of said membership. I picture little children running this facility.

Instead of finding a more reasonable way (or any way at all) to distinguish between bringing a guest and being polite to strangers, this location has decided to take the most logical route and charge $8 to anyone who so much as holds the door for the person behind them. This business is either a scam or ran by lazy management. Whichever it is, this seriously puts me off from ever wanting to give them my money and hopefully it would for any reasonable person too.