Equinox Chestnut Hill in Chestnut Hill

They rob your money and even though they said you paid they continue to charge you. They stole $444 months ago and they say they will refund me but NEVER do. Everyone is incompetent here and I will be taking them to court.

Not a true Equinox! Toured this location with husband and it looks & smells more like a box gym. First off, there are several TV’s on the floor, which is anti-Equinox. The General Manager should know better. Next is the smell. Clearly a poor ventilation issue, uncontrolled humidity, stinks of body odor, and it’s not being cleaned. The locker rooms smell moldy and the pool has a mold issue as well. Overcrowded and too small for the location. Group fitness rooms are too small and also overcrowded. Nothing about this location is in keeping with the Equinox gym-spa brand vibes. Not joining this location!

Just a FYI for anyone joining that if you move, they will not cancel your membership without proof. They do not mention this directly in the contract and it’s just something to keep in mind. I had some extenuating circumstances, and even though they were aware of me canceling and not using the gym anymore, they relentlessly charged me for months. Even after I sent them proof, they insisted that I still needed to pay $444.00. Do not expect this company to make any exceptions. I could understand paying one extra month but they literally tried to charge me for 4, and I ended up actually only paying for two. Anyways, be very wary with gym memberships. They will not give you any forgiveness or leniency. It doesn’t matter if you haven’t use their gym in months and if they are aware that you want to cancel, they will charge you relentlessly. I’ll take some accountability that I should have sent proof a lot sooner. But again, I wasn’t doing well at the time. The whole asking for proof (not in contract), charging even though aware of customer wanting to cancel, and no forgiveness for any charges, is just insane. Do not go here.

Became too old. Broken equipment. Smelly inside. Not clean towels. Staff does not let u have zoom calls while running. Horrible. Going to Life Fitness next block.

The sales team were great but the Personal Training team was unprofessional. Just to clarify, the personal trainer is great and nice but the management team is not professional and they process the payment without my authorization. Be aware of it and regularly check your monthly statement. I have never ever purchased any training session with them but they charged me on the card and put blame to me that I enrolled. Also, they said no phone chatting in the restroom but the janitor is usually on the phone video call with his friend in the men’s room. Totally no privacy Go away!

My wife and I recently had the pleasure of experiencing the magic touch of Melissa, a massage therapist at Equinox Chestnut Hill. Despite not being a member of the gym, my wife and I decided to treat ourselves to a rejuvenating massage session at this Chestnut Hills location due to its convenient location for us, and we are glad we did! From the moment we walked in, Melissa's warm and welcoming demeanor put us at ease. She took the time to listen attentively to our preferences and any specific areas of tension we wanted her to focus on. Despite only having one session with her, it felt like she had known our bodies for years. Melissa's technique was nothing short of exceptional. She expertly kneaded away our stress and tension, leaving us feeling utterly relaxed and rejuvenated. Her attention to detail and ability to personalize the experience truly set her apart. My wife and I are opposites when it comes to what we deem to be a good massage, and we both walked out thinking it was the best massage we have ever gotten. What truly stood out about Melissa was her genuine passion for her craft. It was evident that she takes immense pride in her work, and her dedication to providing the best possible experience for her clients was noticeable. My wife and I both agreed that Melissa is hands down the best massage therapist we have ever had the pleasure of encountering. If you're in need of a massage that leaves you feeling like a brand new person, look no further than Melissa.

Update: The showers are cleaning but the people covering the stream room sensor so it keeps running for 10+ minutes while hacking out their lungs, singing at near a shout in the steam rooms, and the phone use in the steam room is really odd. The machines are still fine. Also people leaving shavings and their stuff all over the locker rooms is gross. High quality gym. Low quality people. There’s a new GM so here’s hoping to get better. Was great now okay. First the people staff/trainers/members are great. Can definitely make some friends and the staff and nice and try to help. Classes are great - definitely recommended Precision Run. If a machine is taken people are usually really happy to let you get a set in when they rest. However cleanliness has gone down a bit. When I started end of April it was great and the locker rooms and showers were spotless, as one would expect for this level of club. Over the past couple of months the showers have green and reddish slime or something and the sink and stall area is not as clean. The store is closed almost every time I visit. I guess it’s only open 8-2 (staffing issues I assume). And there’s no fresh juice bar - just an open fridge and snack area. So some of the amenities that I expected with Equinox are either not here but still show that they were or are not up to standard - even for a regular club/gym. The floor of the club and locker areas however have kept up being really clean which is nice. Also if I’m to be the pickest person in the world the stair accent lighting is cool white while the rest of the club is neutral/near warm lighting. Also more black out shades and color LEDs in the PR room would be awesome.

I've been a member of Equinox for about 5 years now, and I've loved it from the start. The comprehensive package they offer is really what sets them apart from other gyms. First of all, the facilities are top-notch. The equipment is state-of-the-art, and the clubs are always clean and well-maintained. There's something for everyone, whether you're into cardio, strength training, or group classes. In addition to the great facilities, Equinox also offers a wide range of amenities. There's a spa, pool, and even a juice bar. You can also get personal training or nutrition coaching if you want.