Oak Square YMCA in Brighton

Hi, our complaint is that the previous workout machines were very good and there were many of them. This machine that you guys have brought now does not work at all. It is not good. It causes a lot of pain to the body. We do not like it. Please change it again. Take the old workout machine. It was very good. We liked those machines very much. We have 15 people from one house coming here. We are trying to leave the membership here. Please, our complaint is that you guys should work and bring the same machines again. We really need a steam room here. We do not like it. You guys have finished the steam room here.

Today my 5 year old daughter and I were kicked out of the pool. I was not wearing shorts and we wanted her to swim alone, in the kids area or any other designated area. We took a swimming test here and got a green ring, we took the test at the Nashua pool. But the lifeguard Abi did not agree with us and demanded to leave the pool, she yelled at my daughter even after I said that she does not understand English, she tried to grab her with her hands and pull her out by force! It was a terrible experience. The day is ruined, the child is terribly stressed, and she does not want to continue swimming lessons. The pool staff are rude and tactless people, I hope the pool management will take action

It has been a week without these wipes. It’s flu and cold season - and completely empty. I get they are waiting for an order, but then get separate wipes and use them in the meantime. Unacceptable. Very poorly managed in my opinion.

Great gym! So many machines and options to choose from. The pool is heated and very nice as well. They also have classes that you can go to. Price wise, it’s very affordable.

Swimming pool closed on and off for the better part of the last year due to maintenance. Half of the time the water is green from a malfunctioning water cleaning equipment and the pool has to close due to bacteria. The other half it's the HVAC equipment. The lockers were closed for weeks to replace them. Now the pool will be closed for a month for more repairs. Classes are cancelled regularly due to this and only credit towards the purchase of another class is offered (and only when requested!!!). I want CASH, not credit because I do not want to come back. I was told this is not possible. Very little family time available in the schedule and regularly canceled last minute without warning after you make the drive because of missing staff. The lockers are FREEZING and the pool area is a SAUNA. Horrible experience going into the lockers after a swim. Also the family lockers are clearly marked as for families ONLY, yet men are coming alone to change there and management doesn't enforce anything. But if you use the regular lockers as a family you get yelled at. I decided not to renew my subscription and will be looking elsewhere!

Despite the small size, has a large amount of equipment. Treadmills, ellipticals, and stair steppers are pretty modern. Because it's an older building, it requires more repairs than a frequent facility, but that has rarely got in the way of my workout. The pool is 6 lanes, but there's usually at least two open for lap swimming. Water is good swimming temperature, a little cool when you first get in but perfect when you start working out. It's by no means fancy, but the facilities are exactly what I need and I appreciate how inexpensive the monthly membership is. The staff are wonderful and courteous and have always been able to help me with my questions!

Horrible run down facility with constantly broken equipment, and closed locker rooms. This gym needs a full renovation, and they should not be charging customers full price when things are always broken or closed off. Not to mention how hard they make it to cancel and how terrible the website is. Avoid this disgusting run down gym, yeah they have a pool but you probably won't be able to use it, and on the rare chance you can the locker rooms will be closed off.

Now the YMCA has removed the steam sauna. That was one of the reasons I bought the subscription. An important recovery process after a workout and a swimming pool is steam sauna. Older people always use it. You have a cold corridor in winter after the pool. Now people will get sick and freeze more. Your decisions are very terrible for the Clints. Give a comment to those who agree with me. The locker room was closed all summer and you did such a terrible job. We have two chairs instead steam.